Last updated: 2026-10-03
Welcome to TierBreak. These Terms of Service ("Terms") are the agreement between you and TierBreak LLC, a Pennsylvania limited liability company ("TierBreak", "we", "us"), about the TierBreak app, the family web desk at app.tierbreak.app, the coach console at coach.tierbreak.app, and the tierbreak.app website (together, the "Service"). Please read them. They include an agreement to resolve disputes by individual arbitration and a waiver of class actions and jury trials, in the section called "Resolving disputes".
There are two kinds of account on TierBreak, and some sections apply to only one of them.
If you hold both, each set of terms applies to that use.
You agree to these Terms when you create an account and tick the box that says you agree, and again when we ask you to agree to a materially changed version. We record that you agreed, when, and which version, in the same ledger that records the consents you give in the app.
An adult who sets up a family account agrees on their own behalf and, to the extent permitted by law, on behalf of the players in that family, including any child for whom they are the parent or legal guardian.
An adult sets up the family account. Signing yourself up requires you to be 13 or older, and the sign-up asks for your date of birth before anything else. Nobody under 13 can create an account on their own.
The account holder can then invite a player to their own sign-in, at any age. The player gets their own email and password and sees only their own training and matches. For a player under 13 this is the guardian's decision: we ask for their agreement, tell them plainly what their child will and will not be able to do, and record that they said yes. They can withdraw it at any time, which turns the player's sign-in off. A player under 13 is never asked their age by us; the guardian has already told us.
What a player under 13 cannot do. The AI features never run for them, with or without a guardian's permission. Their journal and written reflections are not private from their guardian, and they are told so when they write. These rules follow the player, so they apply the same whether the guardian is using the app or the child is.
AI features for a player under 18 are turned on by a parent or guardian, for that player only. A player who is 18 or over turns them on for themselves.
The account holder is responsible for the account, for the players in it, and for the activity under any sign-in they invite.
A coach must be 18 or older and confirms that when they sign up. A coach account shows a coach nothing about any player until that player's family connects the coach and chooses what the coach can see. A player who is 18 or over can connect a coach for themselves; for a player under 18, a parent or guardian does it.
For players under 18, everything a coach writes about a player on TierBreak is visible to that player's family. There is no private line from a coach about a child, and there are no direct messages between a coach and a player under 18 in either direction. A coach keeps their own drill library, their own groups and their own record of their work; those are the coach's and leave with the coach.
You are responsible for the account you create and for any activity under it. Keep your credentials private. We can suspend or terminate accounts that violate these Terms, that abuse the Service, or that we are required to suspend by law. You can delete your account at any time from Settings; deletion is prompt and permanent, and the privacy policy says exactly what remains afterwards.
Training logs, match data, mental-game and wellness notes, scouting notes, goals, and other content you enter remain yours. You give TierBreak the limited rights needed to store, process, and display that content back to you, to the people you have invited into your family, and to any coach your family has connected, in the areas you chose to share, so the Service can work. We do not sell your content, and we do not use it for advertising.
Where a feature sends your content to a service provider to process it (for example the optional AI features, which are described in the privacy policy and run only after you turn them on), that provider handles it for us under our instructions and does not use it for its own purposes.
What a coach writes about a connected player (a lesson, a note on a match, a plan line, a brief) becomes part of that player's family record the moment it is written, and the family's rights over their record apply to it.
Pending entries. A coach may log a lesson about a student whose family is not yet connected on TierBreak, under a short label the coach chooses. Pending entries you keep about a student who is not yet connected on TierBreak are your records. You own them, and TierBreak processes them on your instructions. They must not contain a student's surname, age, school or club, or contact details until the student's family connects and the guardian chooses which entries join the record. A pending entry is kept for 180 days after the last entry you make under its label. We tell you 30 days before that. At the end, the label is removed and the note stays in your own record without it; you can export your pending entries at any time before then. If a family declines to attach your entries, they stay yours and nothing records which player they were about.
The Service itself belongs to TierBreak: the app and its code, the mental performance curriculum and its worksheets, the guided-audio sessions, the starter drill library, the training methodology and evidence metrics, and the TierBreak name and design. While you have an account, we license this to you for your personal use, which for a family means the family's non-commercial use and for a coach means use in coaching the players whose families connected you.
Please do not copy, redistribute, resell, or publicly republish our content, and do not use it to build a competing product or service. This license ends when your account does; your own content remains yours regardless.
We build TierBreak with our families and coaches, and we love hearing ideas. If you send us suggestions or feedback, you agree we can use them to improve the Service without owing you compensation or attribution. This applies to ideas about the product; your personal data and your family's content are always governed by the privacy policy, never by this paragraph.
Do not use the Service to break the law, to harass another person, to scrape or reverse-engineer the Service, to attempt to gain access to data that is not yours, or to upload content that infringes someone else's rights. Do not share an account with anyone you would not invite into your family in the app. A coach must not use the Service to contact a player outside the family's view, and must not enter identifying details about a child the family has not connected.
The core of TierBreak is free. One paid plan, Advanced, adds features the app and the website describe.
Coach accounts and the coach console are free. A coach never pays to see a player a family has connected.
Player ratings and related figures in TierBreak are entered by your family (for example, a World Tennis Number or UTR you type in) or, where you save a USTA ID and your plan includes it, read from public USTA profiles, and are for your reference. Tournament listings and the counts and ratings of a tournament's field are read from public USTA listings as the privacy policy describes. We do not warrant the accuracy, freshness, or completeness of third-party data, and those third parties may change or remove their data at any time.
TierBreak is in active development. Features may change, and you may meet bugs. We will not delete your family's record without the notice the Wind-down section promises, and we tell you before any change that removes a feature you pay for.
The Service is provided "as is" and "as available", without warranties of any kind, express or implied, to the extent the law allows us to disclaim them. TierBreak is a training and tracking tool; it is not medical, psychological, legal, or financial advice, and it is not a substitute for a coach, trainer, or healthcare professional. A safeguarding notice the app shows a family is a prompt to check in, not a diagnosis, and we do not promise to notice every concern.
To the extent the law allows, TierBreak is not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or opportunity arising out of your use of the Service.
To the same extent, OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF TWO HUNDRED FIFTY US DOLLARS ($250) OR THE AMOUNTS YOU PAID TIERBREAK IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, WHICHEVER IS GREATER.
These limits do not apply to liability that cannot be limited under the law that applies to you, including liability for fraud, for gross negligence, for recklessness or intentional misconduct, for death or personal injury caused by negligence, or to any remedy a consumer protection statute gives you that cannot be waived, such as statutory damages and fees under the Pennsylvania Unfair Trade Practices and Consumer Protection Law.
Families. You are responsible for claims, losses, and costs that arise from your violation of these Terms, your violation of the law, or content you submit that infringes someone else's rights, and you agree to reimburse TierBreak for reasonable costs, including attorneys' fees, that result.
Coaches. Because a coach uses the Service in their work, a coach agrees to defend, indemnify and hold harmless TierBreak LLC and its officers, members, employees and agents from any claims, liabilities, damages, losses and expenses, including reasonable attorneys' fees, that arise from the coach's content, the coach's conduct toward a player or a family, the coach's notes about any student, or the coach's violation of these Terms or the law. TierBreak may take over the defense of any such matter, and the coach agrees to cooperate.
Please contact us first at support@tierbreak.app. Most problems are fixed that way. If a dispute is not resolved within 30 days after you tell us about it in writing, the rest of this section applies.
Arbitration. You and TierBreak agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration, rather than in court, except that either of us may bring an individual claim in small claims court, and either of us may ask a court for an order to stop the unlawful use of intellectual property. The Federal Arbitration Act governs this section.
Rules and forum. The American Arbitration Association administers the arbitration under its Consumer Arbitration Rules and, where they apply, its supplementary procedures for multiple case filings. There is one neutral arbitrator. For claims of $10,000 or less, you may choose whether the arbitration proceeds on documents only, by phone or video, or in person in your county of residence.
Fees. You pay the filing fee the AAA Consumer Arbitration Rules set for consumers, and TierBreak pays the rest of the arbitration costs. Neither of us pays the other's attorneys' fees, except that the arbitrator may award fees against either party, under the rules, for a claim or defense brought in bad faith.
No class actions. You and TierBreak each agree that disputes will be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, consolidated, or representative proceeding. The arbitrator may not consolidate claims or preside over any form of class proceeding. If this paragraph is held unenforceable as to a particular claim, that claim, and only that claim, proceeds in court, and the rest of this section stays in effect.
Opting out. You may opt out of this arbitration agreement within 30 days of first agreeing to these Terms by emailing legal@tierbreak.app. We record opt-outs in the same ledger as agreements. Opting out does not affect any other part of these Terms.
Court, if it comes to that. To the extent a claim may proceed in court under these Terms, you and TierBreak consent to the exclusive jurisdiction and venue of the state and federal courts located in Lancaster County, Pennsylvania, and waive any objection to those forums.
JURY TRIAL WAIVER. TO THE EXTENT A CLAIM PROCEEDS IN COURT, YOU AND TIERBREAK EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY.
Survival. This section survives the end of your account.
We may update these Terms. If we make a material change, we update the date above, show you the change in the app on your next launch, and ask you to agree to it before you continue. For changes that are not material, we update the date and the notice, and your continued use after the date is your acceptance.
If we ever decide to discontinue TierBreak, we commit to the following, so your family's record is never trapped and never lingers:
This commitment survives any change to these Terms other than one that strengthens it. It is also described on our Trust page.
If any part of these Terms is found unenforceable, that part is enforced to the extent the law allows and the rest remains in effect. These Terms, with the privacy policy, are the entire agreement between you and TierBreak about the Service. If we do not enforce a provision right away, we have not waived it. We are not responsible for delays or failures caused by events beyond our reasonable control. Your account and any subscription are personal to you or your family and cannot be sold or transferred; we may assign these Terms as part of a merger, acquisition, or sale of the business, provided your rights under them are not materially reduced. The Service is operated from the United States and your information is processed there.
Your use of the app is also subject to Apple's standard end user license agreement for apps on the App Store, which applies alongside these Terms; where the two conflict, Apple's license governs your use of the app on Apple's platform.
These Terms are governed by the laws of the Commonwealth of Pennsylvania and applicable United States federal law, without regard to conflict-of-law principles. TierBreak LLC is organized in Pennsylvania, USA.
General questions: support@tierbreak.app Privacy requests: privacy@tierbreak.app Arbitration Opt-Out: Legal@tierbreak.app
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