FAQ

Questions, answered.

Getting started

How do I get TierBreak?

Download it free from the App Store, then follow the getting-started guide: install, add your athlete, log one session. A day won before dinner takes about ten minutes.

Is it free?

Yes. Everything in the app is free today: daily logging, match tracking, the Weekly Review, goals, the mental pathway, and the coach connection. If paid tiers arrive later we will say so plainly first, and the core stays free.

Is there an Android version?

Not yet; TierBreak is built for iPhone. Leave your email on the home page and you are voting for Android. We will only mail you if it happens.

Can I use it on an iPad or a Mac?

Yes to both, with one honest caveat. The iPad runs it properly. On an Apple Silicon Mac the iPhone app is available from the Mac App Store and it works, but Apple labels it "not verified for macOS" because it is an iPhone app rather than a Mac one, and we test on a phone. The parts built for a phone at the fence, live match tracking and the home-screen widget, are where a Mac will feel least at home. Reading the week, the season, and your athlete's record works fine anywhere.

What is the Inner Circle?

A small group of families working directly with the founder: your feedback shapes what gets built, and members keep their place for life. Spots are limited. Ask for one here.

Accounts & family

How many athletes can one family account have?

Up to eight, enough for any tennis family we've met. Each athlete gets their own profile with separate history, pathway, and evidence. Everything stays scoped to your family.

Can my athlete have their own login?

Yes, at any age, on your invitation. Send it from your app; they install TierBreak, tap the link, and their login connects to the family. For a player under 13 we email you a code first, so we know the agreement came from you, and their login does less: no AI features at all, and nothing they write is private from you.

Can both parents use the app?

Yes. From Settings → Family members, invite a second guardian by email or share code; they get their own login with full family access. Athlete logins (13+) stay scoped to their own data.

What happens if I delete the account?

Settings → Delete account removes your family's records and your authentication record. It's processed promptly and is not recoverable. Deleting a single player profile removes just that player's data.

Privacy & safety

How does TierBreak handle kids under 13?

A child under 13 can have a login, but only because you asked for it. They cannot sign themselves up; the invitation comes from your account, and we email you a code to confirm it is really you before the login is created. AI features never run for them, and nothing they write is private from you. You can withdraw your agreement at any time in Settings and their login stops working. Full details in the privacy policy.

Can I read my athlete's journal?

It depends on their age, and the app tells them which it is. For an athlete 13 or older, journal entries and certain personal worksheets are private by design: you see that the work happened, not the contents, unless they choose to share an entry. For a player under 13 there is no private writing at all. You can read everything, and they are told so on the screen where they write it. Here's why.

Do you sell data or run ads?

No ads, no data sales, no third-party advertising or analytics SDKs. The business model is simple: families pay for the product.

Goals & Win the Day

Who sets my athlete's goals: me, the coach, or them?

Anyone can propose; the athlete accepts. A coach or parent can suggest a weekly target or season goal, and it activates only when the athlete says yes. That's straight from the burnout research: juniors who have a say in their own training stay in the game. Goals live in three layers: one daily ring (Win the Day), up to three weekly targets, and up to two season goals, so no screen ever nags about more than one thing.

What counts as "winning the day"?

Any qualifying work: a training session, a match, or meaningful mental work. Planned rest days count too; rest is part of the plan, not a failure. The ring on Today fills toward the week's days target, and there's a home-screen widget so the athlete can see the day's state without opening the app.

What are weekly targets and the weeks-hit streak?

Weekly targets are the middle clock: hours on court, deliberate-practice hours, or mental days per week. They reset every Monday, and hitting your week extends a weeks-hit streak, the number that survives a rest day and tells the real consistency story. Sunday evening the app posts a short recap of the week, with personal bests when they land.

Does TierBreak send notifications?

Only local ones, and only useful ones: an optional daily reminder, an evening nudge when a real streak is at risk, a day-before heads-up for tomorrow's tournament or camp, and the Weekly Review. Everything is scheduled on the phone itself: no push servers, nothing about your athlete leaves the device to make a notification happen. Decline permission and the app simply stays quiet.

Coaches

Does a coach see everything about my athlete?

No. A coach sees only what you decide to share, and only after you invite them and they accept; nothing reaches a coach before that. You can revoke access at any time. And everything a coach can see, your family can see too: there is no private channel between a coach and a child.

What exactly can I control about coach access?

Two independent layers. First, for each coach and each athlete, you choose which areas they can see: Training, Matches & evidence, Shot & point analytics (so a coach can know a match happened without seeing the point-by-point read), Mental progress, Schedule, and Goals. You can turn any of them off (a connected coach keeps at least one area; to share nothing at all, remove the coach, which ends their access to every athlete at once). Second, written reflections are private to the athlete by default; your athlete decides, entry by entry, whether each one stays private, goes to the family, or also goes to the coach. A coach can never see a reflection your family can't; coach access is always a subset of family access.

How do I know what a coach has looked at?

Every coach view is recorded, and the app shows you how many times a coach has looked this week and when they last did; access is never a black box. Revoke a coach and their access ends immediately.

What is the Development Ledger?

The long-game answer to "who is this kid really?" is a recruiter-ready record of 52-week training consistency, volume, coach-verified sessions, and goal follow-through including the misses. It's logged as it happens, never curated after the fact, which is exactly why it's credible. A coach who trains your athlete can verify sessions with one click from their console, and each verification strengthens the record.

Match tracking

What formats are supported?

Best-of-3 sets, no-ad scoring, set tiebreaks, 10-point match tiebreaks, pro sets, short sets, and full deciding sets with a 7- or 10-point tiebreak: the junior tournament menu, in singles and doubles. Pick the preset that matches the draw sheet; for doubles, name both opponents and every point is tracked the same way. Logged results keep the real notation too: 7-6(5), [10-8].

I made a scoring mistake mid-match. Am I stuck?

No. Undo and correct as you go. The scoring engine recomputes everything downstream, including tiebreaks and side-switches.

Do I have to track every single point?

No. Track what you can. Fully tracked matches unlock the deepest evidence, but partial tracking still counts the match and its result.

Can we share a tracked match with the other family?

Yes, and it's the best "you should try this" there is. After a live-tracked singles match, a parent can share that one match with the opposing player's family. You preview exactly what travels before it sends; their copy tells their athlete's side of the story, your athlete's tactical detail stays home, and the share is one hop: never public, never re-shareable onward. The other family sees the match in full and can send their own back.

What happens to a match we abandoned mid-way?

Unfinished matches don't pollute your schedule or stats; the app tidies them away on its own after a few days.

Ratings & data

Which rating systems does TierBreak track?

World Tennis Number (WTN) and UTR, entered by your family for singles and doubles, plus your athlete's USTA ID on their profile. Your entries build the ratings trajectory on the Path screen from day one; no USTA account or external login is required. Deeper live integration (official USTA results and history, with your consent) is designed and ready to switch on when official data access lands. We integrate only through official channels, never by scraping public pages.

What's the difference between WTN and UTR?

They run in opposite directions, so don't compare the raw numbers. WTN (World Tennis Number) runs 40 down to 1 (lower is stronger) and is the official rating of college tennis (the ITA adopted it in 2023). UTR runs roughly 1 up to 16.5 (higher is stronger). They're also calibrated differently for boys and girls, and they won't always agree about where a player stands: TierBreak's WTN college bands come from measured ITA roster data, while the UTR bands are the industry rule of thumb, which tends to read more generously. On the Path screen you can view college bands in either system or both: a ✓ means at the mid-roster level for that division, and ≈ means within the roster range.

Can I control whether my athlete sees ratings at all?

Yes. This is a parent decision, not an app default. In Settings → Ratings & Path visibility a parent or guardian can hide the Path (ratings) screen from the athlete's login entirely, or show only WTN, only UTR, or both. It's enforced on the athlete's phone and they can't change it; you keep full visibility on your own login, and nothing about training or match tracking changes. The reasoning comes from junior-sport burnout research: ratings are outcomes a kid can't directly control, and athletes anchored to outcome numbers show more anxiety and drop out more than athletes focused on the daily work, which is why TierBreak's day and week layers never mention a rating in the first place. Full thinking in the parents' guide.

Why does TierBreak ask for my athlete's gender?

Because the rating scales are calibrated separately for boys and girls, and the difference is big: on WTN, a mid-roster D1 player is around 13.5 for men but around 19.5 for women. Without gender set, college bands and suggested rating goals would measure your athlete against the wrong scale, so TierBreak shows a prompt instead of guessing. Set it once in the player's Edit Details and every band, suggestion, and benchmark uses the right numbers. Gender is used for rating context only; it doesn't change anything else in the app.

Why do I enter ratings myself? Can't the app just fetch them?

Deliberately, for now. Automatic fetching would mean scraping other services' pages: against their terms, brittle, and not how we treat data. Instead your family enters the number when it updates (it takes ten seconds), TierBreak keeps the full history and trajectory, and when official data access arrives, your entered history stays yours: official records layer alongside it, never overwrite it.

Where does TierBreak's data come from?

Almost all of it comes from you: the matches you track, the training you log, the mental work your athlete does. That's the heart of TierBreak, and it works on day one. Official USTA and WTN data layers in through official, consented channels as that access comes online. We don't scrape public pages, and we never sell or share your family's data.

Does TierBreak report scores to USTA or affect official ratings?

No. TierBreak never pushes your athlete's information out, to USTA or anyone else, and it doesn't affect official ratings or standings. Data moves one way, into your family's private records, and only from sources you choose to connect.

Can I export our data?

Yes, in-product: the family dashboard at app.tierbreak.app carries exports, and the Training Résumé exports as a PDF from the app. Prefer email? Write privacy@tierbreak.app and we'll send it. Your data is yours; that's not a slogan, it's the policy.

Does the app work offline at a tournament with no signal?

Match tracking is built offline-first: points are stored on the device and sync when you're back on a network. Guided audio downloads to the device after its first play; the first listen needs signal, every one after that doesn't.

Schedule & planning

How do we plan the tournament calendar?

The Schedule holds it all: add a tournament with its first and last day, a practice match, a camp, or anything else, then edit or remove it as plans change. Event days get a dot on the training calendar, the evening before an event the app sends a local heads-up, and a scheduled practice match is one tap from live tracking when the day arrives. Under Week, one weekly days-per-week target is what the daily ring measures against. Set it honestly and change it whenever the season does.

What about tournament search and finish forecasts?

Built and waiting on official data. Tournament discovery (searching sanctioned events by level, age, and distance, scored for your athlete with seeding odds and honest round-by-round forecasts) switches on when official USTA data access lands. We'd rather hold the feature than fake it with scraped data. Your manually planned schedule works fully today.

Mental training & audio

My athlete scored "low" on the placement. Is that bad?

There's no bad placement, only an honest starting line. The placement exists so the work fits. Starting in Phase 1 with truth beats starting in Phase 3 on vibes.

Can my athlete choose the guide voice?

Yes. Every guided session comes in a female and a male voice. Same sessions, same precision timing. The athlete picks the guide they'll actually listen to and can switch anytime.

How much should my athlete do daily?

The daily plan fuses it in automatically: typically a few minutes of mental work. Five focused minutes daily beats an hour on Sunday.

Pricing

What does TierBreak cost?

During the Inner Circle program, it's free in exchange for honest feedback. Public pricing comes with the App Store launch, and Inner Circle families will be grandfathered generously.

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