FAQ

Questions, answered.

Getting started

How do I get TierBreak?

Download it free from the App Store, then follow the getting-started guide: install, add your athlete, log one session. A day won before dinner takes about ten minutes.

Is it free?

The core is free: daily logging, match tracking with every capture field, the Weekly Review, goals, Phase 1 of the mental pathway, the focus games, the coach connection, and the tournament list. The paid plan, Advanced, comes with a 14-day free trial; the pricing answer below lists what it adds.

Is there an Android version?

Not yet; TierBreak is built for iPhone. Leave your email on the home page and you are voting for Android. We will only mail you if it happens.

Can I use it on an iPad or a Mac?

Yes to both, with one honest caveat. The iPad runs it properly. On an Apple Silicon Mac the iPhone app is available from the Mac App Store and it works, but Apple labels it "not verified for macOS" because it is an iPhone app rather than a Mac one, and we test on a phone. The parts built for a phone at the fence, live match tracking and the home-screen widget, are where a Mac will feel least at home. Reading the week, the season, and your athlete's record works fine anywhere.

What is the Inner Circle?

A small group of families working directly with the founder: your feedback shapes what gets built, and members keep their place, and the top tier at no charge, for as long as the family's account stays active and TierBreak offers the tier. The program is capped at 50 families. Ask for one here.

Accounts & family

How many athletes can one family account have?

Up to eight. The free plan covers one athlete, and a second athlete and more come with Advanced; athletes added before the paid plans began keep their place. Each athlete gets their own profile with separate history, pathway, and evidence. Everything stays scoped to your family.

Can my athlete have their own login?

Yes. An athlete 13 or older joins by your invitation: send it from your app; they install TierBreak, tap the link, and their login connects to the family. For a player under 13 you create their sign-in yourself, from their profile in your account; they cannot sign themselves up. An under-13 login does less: no AI features at all, and nothing they write is private from you.

Can both parents use the app?

Yes. From Settings → Family members, invite a second guardian by email or share code; they get their own login with full family access. Athlete logins (13+) stay scoped to their own data.

What happens if I delete the account?

Settings → Delete account removes your family's records and your authentication record. It's processed promptly and is not recoverable. Deleting a single player profile removes just that player's data.

Privacy & safety

How does TierBreak handle kids under 13?

A child under 13 can have a login, but only because you made it. They cannot sign themselves up: you create their sign-in from their profile, inside your own signed-in account. AI features never run for them, and nothing they write is private from you. You can withdraw your agreement at any time in Settings and their login stops working. Full details in the privacy policy.

Can I read my athlete's journal?

It depends on their age, and the app tells them which it is. For an athlete 13 or older, journal entries and certain personal worksheets are private by design: you see that the work happened, not the contents, unless they choose to share an entry. For a player under 13 there is no private writing at all. You can read everything, and they are told so on the screen where they write it. Here's why.

Do you sell data or run ads?

No ads, no data sales, no third-party advertising or analytics SDKs. The business model is simple: families pay for the product.

Goals & Win the Day

Who sets my athlete's goals: me, the coach, or them?

Anyone can propose; the athlete accepts. A coach or parent can suggest a weekly target or season goal, and it activates only when the athlete says yes. That's straight from the burnout research: juniors who have a say in their own training stay in the game. Goals live in three layers: one daily ring (Win the Day), up to three weekly targets, and up to two season goals, so no screen ever nags about more than one thing.

What counts as "winning the day"?

Any qualifying work: a training session, a match, or meaningful mental work. Planned rest days count too; rest is part of the plan, not a failure. The ring on Today fills toward the week's days target, and there's a home-screen widget so the athlete can see the day's state without opening the app.

What are weekly targets and the weeks-hit streak?

Weekly targets are the middle clock: hours on court, deliberate-practice hours, or mental days per week. They reset every Monday, and hitting your week extends a weeks-hit streak, the number that survives a rest day and tells the real consistency story. Sunday evening the app posts a short recap of the week, with personal bests when they land.

Does TierBreak send notifications?

Only local ones, and only useful ones: an optional daily reminder, an evening nudge when a real streak is at risk, a day-before heads-up for tomorrow's tournament or camp, reminders 7 and 2 days before entries close on a tournament you are considering, and the Weekly Review. Everything is scheduled on the phone itself: no push servers, nothing about your athlete leaves the device to make a notification happen. Decline permission and the app simply stays quiet. On Advanced we also send an email, never a push, when your player moves onto an entry list's acceptance or alternate list, and when a tournament you were only considering is canceled.

Coaches

Does a coach see everything about my athlete?

No. A coach sees only what you decide to share, and only after you invite them and they accept; nothing reaches a coach before that. You can revoke access at any time. And everything a coach can see, your family can see too: there is no private channel between a coach and a child.

What exactly can I control about coach access?

Two independent layers. First, for each coach and each athlete, you choose which areas they can see: Training, Matches & evidence, Shot & point analytics (so a coach can know a match happened without seeing the point-by-point read), Mental progress, Schedule, Goals, and Live score while a match is tracked, which is off until you turn it on. You can turn any of them off (a connected coach keeps at least one area; to share nothing at all, remove the coach, which ends their access to every athlete at once). Second, written reflections are private to the athlete by default; your athlete decides, entry by entry, whether each one stays private, goes to the family, or also goes to the coach. A coach can never see a reflection your family can't; coach access is always a subset of family access.

What does a coach write, and who sees it?

A coach who holds the training area logs the lesson: the minutes, the focus, the drills, a rating on your athlete's own 1 to 5 scale, a line for the family, and up to three pieces of homework. The parents get the note by email, the athlete ticks the homework off on Today, and an acknowledged lesson becomes a coach-verified session in the week. The coach can also write three lines on a match you tracked, a plan line in each of four areas with the evidence it rests on, and a brief for the parents, and can propose a goal, a tournament, a training block or rest for your family to accept. Everything a coach writes about your athlete is visible to you; there is no private line from a coach about a child. The coach's own drill library, groups and record are theirs.

What if something a coach writes raises a concern?

The same safeguarding list that reads your athlete's own words also reads what a coach writes about them. If something matches, Today tells the parents that a coach's note needs their attention, with the coach's name and nothing else; the note itself stays in your family's record, no email goes out, and nobody outside the family is told. Coaches carry their own child-safety obligations and raise a concern with you directly; this is our due diligence in case those words land here.

How do I know what a coach has looked at?

Every coach view is recorded, and the app shows you how many times a coach has looked this week and when they last did; access is never a black box. Revoke a coach and their access ends immediately.

What is the Development Ledger?

The long-game answer to "who is this kid really?" is a recruiter-ready record of 52-week training consistency, volume, coach-verified sessions, and goal follow-through including the misses. It's logged as it happens, never curated after the fact, which is exactly why it's credible. A coach who trains your athlete can verify sessions with one click from their console, and each verification strengthens the record.

Match tracking

What formats are supported?

Best-of-3 sets, no-ad scoring, set tiebreaks, 10-point match tiebreaks, pro sets, short sets, and full deciding sets with a 7- or 10-point tiebreak: the junior tournament menu, in singles and doubles. Pick the preset that matches the draw sheet; for doubles, name both opponents and every point is tracked the same way. Logged results keep the real notation too: 7-6(5), [10-8].

I made a scoring mistake mid-match. Am I stuck?

No. Undo and correct as you go. The scoring engine recomputes everything downstream, including tiebreaks and side-switches.

Do I have to track every single point?

No. Track what you can. Under WHAT YOU TRACK, switch on POINTS ONLY and a point is one tap: who won it, nothing else asked. Or switch on GAMES ONLY and tap once per game, with sets and tiebreaks following the match format. In either mode the score and the buttons get bigger. Fully tracked matches unlock the deepest evidence, but partial tracking still counts the match and its result.

Can we share a tracked match with the other family?

Yes, and it's the best "you should try this" there is. After a live-tracked singles match, a parent can share that one match with the opposing player's family. You preview exactly what travels before it sends; their copy tells their athlete's side of the story, your athlete's tactical detail stays home, and the share is one hop: never public, never re-shareable onward. The other family sees the match in full and can send their own back.

What happens to a match we abandoned mid-way?

Unfinished matches don't pollute your schedule or stats; the app tidies them away on its own after a few days.

Ratings & data

Which rating systems does TierBreak track?

World Tennis Number (WTN) and UTR, singles and doubles, plus USTA standings. You can type any of them in, and your entries build the ratings trajectory on the Season tab from day one. No USTA account or login is needed, and TierBreak never signs in to one. Official USTA results and history, with your consent, come when official data access lands.

What's the difference between WTN and UTR?

They run in opposite directions, so don't compare the raw numbers. WTN (World Tennis Number) runs 40 down to 1 (lower is stronger) and is the official rating of college tennis (the ITA adopted it in 2023). UTR runs roughly 1 up to 16.5 (higher is stronger). They're also calibrated differently for boys and girls, and they won't always agree about where a player stands: TierBreak's WTN college bands come from measured ITA roster data, while the UTR bands are the industry rule of thumb, which tends to read more generously. On the Season tab you can view college bands in either system or both: a ✓ means at the mid-roster level for that division, and ≈ means within the roster range.

Can I control whether my athlete sees ratings at all?

Yes. This is a parent decision, not an app default. In Settings → Ratings on the athlete's login a parent or guardian can hide ratings and rankings from the athlete's login, their own, their opponents' and a tournament field's, or show only WTN, only UTR, or both. It applies to the athlete's own login and they can't change it; you keep full visibility on your own login, and nothing about training or match tracking changes. The reasoning comes from junior-sport burnout research: ratings are outcomes a kid can't directly control, and athletes anchored to outcome numbers show more anxiety and drop out more than athletes focused on the daily work, which is why TierBreak's day and week layers never mention a rating in the first place. Full thinking in the parents' guide.

Why does TierBreak ask for my athlete's gender?

Because the rating scales are calibrated separately for boys and girls, and the difference is big: on WTN, a mid-roster D1 player is around 13.5 for men but around 19.5 for women. Without gender set, college bands and suggested rating goals would measure your athlete against the wrong scale, so TierBreak shows a prompt instead of guessing. Set it once in the player's Edit Details and every band, suggestion, and benchmark uses the right numbers. Gender is used for rating context only; it doesn't change anything else in the app.

Do I have to enter ratings myself?

Yes. TierBreak does not read UTR from anywhere, and it does not read your athlete's WTN or USTA standing from their USTA profile. Type a number whenever it changes, and TierBreak keeps the full history and trajectory. When official data access arrives, official records join that history.

Where does TierBreak's data come from?

Almost all of it comes from you: the matches you track, the training you log, the mental work your athlete does. That's the heart of TierBreak, and it works on day one. The tournament planner adds USTA's public tournament data: the calendar and the entry lists. From an entry list TierBreak keeps the count of entrants, never a name or ID, for three years. Each entrant's rating and ranking points, read as bare numbers until October 9, 2026, are deleted 30 days after their event. TierBreak never signs in to USTA, and we never sell your family's data. We share it only with the coaches your family chooses and with the service providers that run TierBreak, each named in the privacy policy.

Does TierBreak report scores to USTA or affect official ratings?

No. TierBreak never sends your athlete's scores or information to USTA or anyone else, and it doesn't affect official ratings or standings. Data moves one way, in: what your family enters, and USTA's public tournament pages.

Can I export our data?

Yes, in-product: the family dashboard at app.tierbreak.app carries exports, and the Training Résumé exports as a PDF from the app. Prefer email? Write privacy@tierbreak.app and we'll send it. Your data is yours; that's not a slogan, it's the policy.

Does the app work offline at a tournament with no signal?

Match tracking is built offline-first: points are stored on the device and sync when you're back on a network. Guided audio saves each session to the phone the first time it plays, and a saved session starts with no signal, so play a new one while you still have Wi-Fi or a phone signal.

Schedule & planning

How do we plan the tournament calendar?

The Season tab opens on this season: every tournament you are considering or have entered, month by month, with the camps, training blocks, rest and fixed dates around them; Compete keeps what's next at the top and opens the same plan. Find a tournament searches the junior tournament list; + Add takes a practice match, a camp, a training block with an intent, rest, or a fixed date, with its first and last day. An event you added opens to edit or delete; a tournament you are only considering can be marked Not playing this one; once you tap I've entered, the plan follows USTA's entry list, so a withdrawal happens on USTA's site. Event days get a dot on the training calendar, the evening before an event the app sends a local heads-up, and a scheduled practice match is one tap from live tracking when the day arrives. Under Week, one weekly days-per-week target is what the daily ring measures against; a training block proposes it for its weeks and never sets it.

How does tournament search work?

Find a tournament, on the Compete tab, searches junior tournaments by level, age and distance, with dates, entry deadlines, draw sizes and how many have entered, read from public tournament listings. All of that is free. Advanced adds your player's status on every entry list and an email when a list moves. From entry lists we keep a head count, never a name or ID, for three years.

What is the season plan?

One timeline per athlete: tournaments, camps, training blocks with an intent, rest, and fixed dates, month by month. Weekends where you are weighing two events show as one slot with both options side by side: dates, when entries close, and how many have entered. Mark the events that matter most as Priority, from each tournament's page, and build the rest around them; if you enter two events on the same weekend, the plan reminds you to decide before the earlier entry deadline. After a priority event, between events close together, and after a camp, the plan proposes rest, and you accept or dismiss it. The year ahead shows each month at a glance, with its tournament weekends, priority events, camps and rest; on the phone, a tap opens the month's calendar. You vs last season counts matches by kind beside two labeled age lines, as context and never a verdict. A connected coach can propose any of it, and nothing is real until your family accepts. The same plan is on the web at app.tierbreak.app/season with a print view. It never withdraws you and never blocks a choice. All of that is free.

Mental training & audio

My athlete scored "low" on the placement. Is that bad?

There's no bad placement, only an honest starting line. The placement exists so the work fits. Starting in Phase 1 with truth beats starting in Phase 3 on vibes.

Can my athlete choose the guide voice?

Yes. Every guided session comes in a female and a male voice. Same sessions, same precision timing. The athlete picks the guide they'll actually listen to and can switch anytime.

How much should my athlete do daily?

The daily plan fuses it in automatically: typically a few minutes of mental work. Five focused minutes daily beats an hour on Sunday.

Pricing

What does TierBreak cost?

TierBreak is free: every match tracked point by point, The Proof, Phase 1 of the Mental Pathway, the focus games, four guided audio sessions, six months of history, one athlete, the coach console, and the junior tournament list with dates, deadlines, draw sizes and how many have entered, plus your season plan's calendar. Advanced is $6.99 a month or $69.99 a year after a 14-day free trial, and adds Phases 2 to 5, the other guided audio sessions, the AI features (the match story, the car-ride brief, journal patterns, the college timeline brief, handwriting cleanup, opponent scouting and the prep chat), a second athlete, every season of history, your player's status on every entry list, and an email when a list moves. The AI features need a parent's consent and never run for an athlete under 13. Inner Circle families keep the top tier at no charge for as long as the family's account stays active and TierBreak offers the tier.

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