Questions, answered.
Accounts & family
How many athletes can one family account have?
As many as you have. Each athlete gets their own profile with separate history, pathway, and evidence. Everything stays scoped to your family.
Can my athlete have their own login?
Yes, at age 13 or older. Send an invite from your app; they install TierBreak, tap the link, and their login connects to the family. Under 13, the athlete never logs in — you manage their profile entirely.
Can both parents use the app?
Yes. From Settings → Family members, invite a second guardian by email or share code — they get their own login with full family access. Athlete logins (13+) stay scoped to their own data.
What happens if I delete the account?
Settings → Delete account removes your family's records and your authentication record. It's processed promptly and is not recoverable. Deleting a single player profile removes just that player's data.
Privacy & safety
How does TierBreak handle kids under 13?
No accounts, no logins, no direct collection from the child. You create and control the profile, the app records your consent, and you can review or delete everything at any time. Full details in the privacy policy.
Can I read my athlete's journal?
No — journal entries and certain personal worksheets are private to the athlete by design. You see that the work happened, not the contents. Here's why.
Do you sell data or run ads?
No ads, no data sales, no third-party advertising or analytics SDKs. The business model is simple: families pay for the product.
Coaches
Does a coach see everything about my athlete?
No. A coach sees only what you decide to share, and only after you invite them and they accept — nothing reaches a coach before that. You can revoke access at any time. And everything a coach can see, your family can see too: there is no private channel between a coach and a child.
What exactly can I control about coach access?
Two independent layers. First, for each coach and each athlete, you choose which areas they can see — Training, Matches & evidence, Mental progress, and Schedule — and you can turn any of them off (a connected coach keeps at least one area; to share nothing at all, remove the coach, which ends their access to every athlete at once). Second, written reflections are private to the athlete by default; your athlete decides, entry by entry, whether each one stays private, goes to the family, or also goes to the coach. A coach can never see a reflection your family can't — coach access is always a subset of family access.
How do I know what a coach has looked at?
Every coach view is recorded, and the app shows you how many times a coach has looked this week and when they last did — access is never a black box. Revoke a coach and their access ends immediately.
Match tracking
What formats are supported?
Best-of-3 sets, no-ad scoring, set tiebreaks, 10-point match tiebreaks, pro sets, and short sets — the junior tournament menu. Pick the preset that matches the draw sheet.
I made a scoring mistake mid-match. Am I stuck?
No — undo and correct as you go. The scoring engine recomputes everything downstream, including tiebreaks and side-switches.
Do I have to track every single point?
No. Track what you can. Fully tracked matches unlock the deepest evidence, but partial tracking still counts the match and its result.
What happens to a match we abandoned mid-way?
Unfinished matches don't pollute your schedule or stats. If you see one lingering where it shouldn't, tell support — we're tightening auto-cleanup.
Ratings & data
Which rating systems does TierBreak connect to?
TierBreak is built around USTA and World Tennis Number (WTN). Today you can add your athlete's USTA ID and ratings to their profile; deeper live integration — linking an official USTA account and WTN history with your consent — is built and pending official data access. We integrate only through official channels, never by scraping public pages.
Where does TierBreak's data come from?
Almost all of it comes from you — the matches you track, the training you log, the mental work your athlete does. That's the heart of TierBreak, and it works on day one. Official USTA and WTN data layers in through official, consented channels as that access comes online. We don't scrape public pages, and we never sell or share your family's data.
Does TierBreak report scores to USTA or affect official ratings?
No. TierBreak never pushes your athlete's information out — to USTA or anyone else — and it doesn't affect official ratings or standings. Data moves one way, into your family's private records, and only from sources you choose to connect.
Can I export our data?
Yes — email privacy@tierbreak.app for an export. Your data is yours; that's not a slogan, it's the policy.
Does the app work offline at a tournament with no signal?
Match tracking is built offline-first — points are stored on the device and sync when you're back on a network. Guided audio currently streams, so start the session while you have signal.
Tournaments & planning
Can TierBreak help us pick which tournaments to enter?
Yes — that's the point of the planner. Search by level (L1–L7, Open/Closed, Junior Circuit, WTN), age division, gender, surface, distance, and entry status, and every result is scored for your athlete: projected field rank, seeding likelihood, realistic ranking-point value, and whether the event is a stretch, compete, or confidence play in a balanced ⅓-⅓-⅓ year. Saved tournaments appear on the same calendar as the training week, with entry-deadline reminders.
Are the finish predictions real, or marketing?
Real, and deliberately humble. Forecasts are calibrated probabilities built from rating, recent form, and training signals — shown round by round, never as a promise. When the model isn't confident it falls back to a transparent rating-based baseline, and the app tells you which one you're seeing. Live USTA data integration is in progress; the planning tools work today.
Mental training & audio
My athlete scored "low" on the placement. Is that bad?
There's no bad placement — only an honest starting line. The placement exists so the work fits. Starting in Phase 1 with truth beats starting in Phase 3 on vibes.
Can my athlete choose the guide voice?
Yes — every guided session comes in a female and a male voice. Same sessions, same precision timing — the athlete picks the guide they'll actually listen to and can switch anytime.
How much should my athlete do daily?
The daily plan fuses it in automatically — typically a few minutes of mental work. Five focused minutes daily beats an hour on Sunday.
Pricing
What does TierBreak cost?
During the founding-family program, it's free in exchange for honest feedback. Public pricing comes with the App Store launch — and founding families will be grandfathered generously.
Something we didn't cover? Ask support →